服务与支持

York China Air Conditioning Refrigeration Repair Center

With the substantial increase in sales of York refrigerating and air-conditioning products in the Chinese market, the York China Air-conditioning Refrigeration Repair Center was established in Shanghai at the end of 1994 and started operation in 1995. It currently has more than 400 maintenance engineers and maintenance technicians, each maintenance headquarters and more than 30 affiliates Maintenance offices.

Organizational structure

The after-sales service network of York International (North Asia) Co., Ltd. in China has spread all over the country. The basic organization structure is Guangzhou, Beijing, and Shanghai. The three main maintenance headquarters are directly under the York China Department. They are closely related to York's manufacturing plants, the United States maintenance headquarters and the Hong Kong maintenance center. contact. They are relatively independent and responsible for after-sales service throughout the country, and they also assist and support each other to provide Chinese users with the most timely and thoughtful service.

Provide excellent after-sales service

◆ The most systematic and complete job training, with superb professional skills;
◆ Unique Guangzhou service station, Shenzhen service station and superior-Hong Kong Asia-Pacific region remote monitoring station, which can remotely assist the operation, management and maintenance of the client room;
◆ Unique warehouse in Shanghai Free Trade Zone, the fastest supply of original spare parts and low cost;
◆ The most comprehensive user training, in addition to on-site training, user engineers can participate in York Shanghai Asia Pacific training;
◆ The fastest service speed, 24-hour hotline service, after receiving a fault call, arrive at the scene within 2 hours;
◆ The most comprehensive technology, with hundreds of years of practical experience in unit maintenance, upgrading and refrigeration modification.

After-sales service content

◆ Start-up and commissioning of various air conditioning and refrigeration units
◆ Preventive maintenance of various air conditioning and refrigeration units
◆ Maintenance of various air conditioning and refrigeration units
◆ Supply of original spare parts for various air-conditioning refrigeration units
◆ Installation and transformation of various air conditioning and refrigeration units
◆ Technical training for operators of various air conditioning and refrigeration units

Asia Pacific Training Centre

The York Asia Pacific Training Center was established in Shanghai in September 1997. It aims to use York’s culture and norms, management and technology to comprehensively improve the quality of York employees to meet the needs of York’s rapid development in the Asia-Pacific region. In addition, a large number of customer operator training courses are opened every year to enable users to master the basic knowledge of York equipment operation and maintenance.
The training center has absorbed a group of lecturers who are proficient in technical management and rich in practical experience, introduced a full set of teaching materials from the York headquarters training center, and edited them based on the actual situation in China.
The training center has many spacious and bright classrooms, advanced computerized teaching equipment, various microcomputer control centers and operation simulators, various types of compressors, starters and other physical objects. Not only can the trainees master a wealth of theoretical knowledge, typical case analysis, and realistic simulation training.For customers, the training center faithfully implements the principle of "customer first" and designs various training courses for users. Nearly 600 trained customer operators have received training here and obtained graduation certificates. The high-level training quality of the training center has been widely praised by customers all over the country.
York Asia Pacific Training Center will definitely make positive contributions to the training of a new generation of air conditioning and refrigeration professional engineering and technical personnel, equipment maintenance and operation personnel in China.

Asia Pacific Training Centre

The York Asia Pacific Training Center was established in Shanghai in September 1997. It aims to use York’s culture and norms, management and technology to comprehensively improve the quality of York employees to meet the needs of York’s rapid development in the Asia-Pacific region. In addition, a large number of customer operator training courses are opened every year to enable users to master the basic knowledge of York equipment operation and maintenance.
The training center has absorbed a group of lecturers who are proficient in technical management and rich in practical experience, introduced a full set of teaching materials from the York headquarters training center, and edited them based on the actual situation in China.
The training center has many spacious and bright classrooms, advanced computerized teaching equipment, various microcomputer control centers and operation simulators, various types of compressors, starters and other physical objects. Not only can the trainees master a wealth of theoretical knowledge, typical case analysis, and realistic simulation training.
For customers, the training center faithfully implements the principle of "customer first" and designs various training courses for users. Nearly 600 trained customer operators have received training here and obtained graduation certificates. The high-level training quality of the training center has been widely praised by customers all over the country.
York Asia Pacific Training Center will definitely make positive contributions to the training of a new generation of air conditioning and refrigeration professional engineering and technical personnel, equipment maintenance and operation personnel in China.

York China Dedicated Bonded Warehouse and York Parts Stores

In order to cope with York's business development in China and the needs of its customers, with the special approval of the Ministry of Foreign Trade and Economic Cooperation of China, York has set up a large-scale bonded warehouse for parts in Shanghai Lujiazui Free Trade Zone. The bonded warehouse stocks more than three million US dollars in parts, and is equipped with various types of York central air-conditioning unit parts, providing customers with sufficient and high-quality American original parts.
York South has set up special parts warehouses in various maintenance stations to store common parts and accessories required by York units for a long time to ensure that users' York products receive timely and effective guarantee and maintenance services.
The bonded warehouse of York Maintenance Center strictly abides by various national policies and regulations, is well-managed, and has outstanding reputation. It has been awarded the honorary title of "Trustworthy Enterprise" by the Shanghai Customs of the People’s Republic of China for years. The maintenance center and bonded warehouses and offices, distributors and Users cooperate with each other to realize York's promise to provide customers with one-stop and perfect service in sales and after-sales service.